Operations Manager

This position is responsible for scheduling the work for the tax department as well as performing complex professional and administrative work. This position will require extensive people, communication, organizational, technical and process skills, and the ability to continuously prioritize multiple projects in a fast-paced environment.

Responsibilities Include:

  • Monitor schedules daily to ensure staff are effectively utilized to support the achievement of productivity by reviewing available resources and facilitating necessary adjustments ensuring the alignment of resources based on experience, industry, technical expertise and geography when appropriate
  • Assist with monitoring workflow movement, productivity reporting, and analysis for the tax department
  • Create solutions to mitigate scheduling conflicts
  • Provide administrative support to the tax department in a manner that optimizes efficiency, resources, and client satisfaction
  • Assist the development and implementation of scheduling process improvements and provide information for short-term and longer-term strategic decisions
  • Knowledge of technical requirements through collaboration with tax executives resulting in the ability to evaluate the complexity of work and assign accordingly to the appropriate staff
  • Work collaboratively to provide overflow and backup support for other team members


  • Tech-savvy with the ability and desire to embrace necessary software applications i.e. ProStaff, CCH Practice Management, and others
  • Flexibility to change direction frequently between tasks and between different clients;
  • Ability to prioritize
  • Proven ability to work in a deadline-driven environment and handle multiple projects simultaneously
  • Intermediate to advanced proficiency with all Microsoft applications
  • Strong organizational skills and the ability to meet deadlines with a focus on detail
  • Ability to work independently and in a team environment
  • Flexibility to work additional hours during peak periods of the year

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