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IT Operations Specialist

The IT Operations Specialist performs a variety of complex information technology support duties to ensure smooth delivery of technology services. The highly motivated individual will be working closely with the director to establish processes, implement changes and oversee new and updated product implementations. This position monitors, operates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.

We work in a fast-paced environment and are seeking a passionate, hard-working, innovative IT operations specialist to work with our employees as well as our cloud provider to maintain and monitor a large network of digital assets.

Responsibilities include:

  • Monitoring and first-point-of-contact support and triage of managed infrastructure, services and applications.
  • Develop an understanding of all application features to assist with training and support.
  • Define, deploy and lead systems/applications and technical infrastructure operations to support staff and applications.
  • Identify, recommend, source and implement solutions to enhance client experience, availability, and staff efficiencies.
  • Influence product direction, foresee issues and gaps, identify solutions and work comfortably with leading edge products.
  • Drive efforts and follow ups with our cloud provider to find the root cause and assist with deploying the fix.
  • Assist with creating training materials for staff and clients

Qualifications include:

  • Bachelors degree preferred
  • Minimum 5 years of proven experience in a support/network administrator role
  • Windows 7 and above, and office 2010 and above
  • Strong communication, problem solving skills and decision making
  • Great at organizing, prioritizing and multitasking
  • Highly self-motivated individual who has the ability to work independently as well as in a team environment.

Working conditions/physical demands:

  • This job operates in a professional office environment
  • The ability to lift at least 25 lbs.

  • Drop files here or