The IT Operations Specialist performs a variety of complex information technology support duties to ensure smooth delivery of technology services. This position monitors, operates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results.
Utilizes computer equipment, software and diagnostic tools to perform a broad range of employee assistance, equipment maintenance, repair and computer operations assignments. Requires minimum supervision. Updates director on status of projects or technical issues. Exercises judgment and creativity in selecting and applying procedures correctly and determines when to refer problems to the director or next level of support.